I am Retailer and I am using/evaluating Gofrugal POS and I want a digital way to create and track the status of my support ticket, update myself on the latest happenings from Gofrugal, and also refer fellow retailers. If this is one thing you are looking for, you can download the MyGofrugal app, which is free for all, to empower yourself and being the most simplest, fastest, and powerful medium to get experience the best, Gofrugal wishes to deliver to you.
The content in the app is personalized to your business to ensure you only get to hear and see information that is relevant to you. Instead of spending time and taking effort in finding out relevant information over the web, the wide ocean that is. Sit back and relax, while we fetch you what you need to see and hear. Take the digital step forward with MyGofrugal
Key Features:
1. My Dashboard: Find details like Ticket status, Happiness quotient, Resolution timeliness, Timely support management and ASA status of Customer
2. Videos - Watch videos of the latest releases, new features and product explanations especially customized for Retailer's business needs
3. Referrals: Refer Friends to Gofrugal and track the progress of the Referrals
4. Tickets: Create and track the Support tickets. Also, get notified instantly of ticket status updates. Rate the resolved support tickets to express the opinion on the service experienced
5. Chat with us: Chat with us to clarify product doubts & raise issues. Our system will recognize you and the Gofrugal products you are using and be prepared to serve you well. Rate us your experience post the chat and corrective action will be taken if you are not happy. Chat history will also be saved for you to refer back
Improvements and Bug Fixes.
Bug fixes and improvements
Bug fixes and improvements
Bug fixes and improvements
Bug fixes and improvements
Bug Fixes
UI Improvements and Enhancements
+ User interface, User experience Improvements and bug fixes.
Improvements and bug fixes.
Improvements and bug fixes.
- Bug fixes and enhancements.
- Bug fixes.
Fixed Cors issue due to chrome update
1.Session expired issue fixed on logout
2.Chat with us now improved for customers with multiple outlets
Few improvements made in attachments upload in tickets page
Few improvements made in tickets page scroll
1. Role switch issue fixed.
1. Role switch issue fixed.
1. Export option is provided in the Tickets menu.
1. GoSecure details are now available in dashboard.
1. Support Id displayed to the users in tickets list view.
2. Search functionality is now available in tickets menu
1. Filters are now available in Dashboard menu.
1. 'Feedback' menu is now available in the app side bar.
1. VAT updates menu is now available for UAE customers.
1. Customers can now get the notifications on Voice + Remote support details where customer can view the service duration and rate the service.2. In tickets history detailed view, customers can find the serviced duration against the support ticket and can update the Right service duration.
Added My Receipts Menu, under this menu customer can see Invoices, Receipts, Quotations and Proformas
1. A new menu 'Chat History' is now available to view chat transcripts.2. Customers can now update the Pending customer ticket status from the tickets menu & dashboard.
1. Customers can get their GST invoices under 'Invoices' menu
1.Audio attachments support in 'Chat with us'.2. Tab view added for Tickets menu - Open and Resolved.3. Language selection in Videos.
1. GST Updates menu added> Update GSTIN: Customer can update their GSTIN> GST Videos: Customer can view GST related videos chapter wise> Steps for smooth GST transition> GoFrugal GST Info: Customer can see GoFrugal's GST Information2. Improvements in video corner
